Shipping & Handling
You are currently on our Australian based website, which ships to Australia and the Rest of the World at International Shipping Rates provided by our Courier. Our Courier is Australia Post.
Please allow 1-2 business days for your order to be processed and dispatched.
All orders placed on our website are sent from Tweed Heads, New South Wales, Australia.
If you have any questions, or if we can help with anything at all, please contact us via email at contact@panamunaproject.com
Domestic (Australia)
- Standard shipping on all domestic orders (Australian Only) - $8.95
All orders are sent via Australia Post's Regular Service and will take 2-5 business days to arrive after dispatch.
- Express Shipping (Australia Only) - $12.95
You may elect to chose express delivery at an additional cost. These orders will be sent with Australia Post's Express Service and take 1-2 business days to arrive after dispatch.
Please note: All delivery times provided here are based on the estimated times provided by Australia Post and are subject to their processing, which can vary, especially during public holidays and holiday periods. Once the item is shipped, it is out of our control. For more detailed courier information, please visit the Australia Post website.
Once your order is dispatched you will receive shipping confirmation and tracking details.
International (Rest of World)
If you are located outside of Australia, we offer the following services:
International Courier
Australia Post - International Economy Air
- Rate depends on location and charged by Post Office app linked on our website
- Delivery between 10 - 20 business days (shipping may take longer to some countries, this is an estimate off the Australia Post website. For more information click here)
- No tracking available
Australia Post - International Standard (recommended option)
- Free Standard Shipping for all orders over $150
- Rate depends on location and charged by Post Office app linked on our website
- Delivery between 7-14 business days (shipping may take longer to some countries, this is an estimate off the Australia Post website. For more information click here)
- Fully trackable
Australia Post - International Express
- Rate is depending on location and charged by Post Office app linked on our website
- Delivery between 5-12 business days (shipping may take longer to some countries. Please use Australia Post website for a more accurate time length for your country)
- Fully trackable
- Signature required
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
Once dispatched you will receive shipping confirmation, along with tracking details (unless Economy Air has been selected).
Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
INTERNATIONAL CUSTOMS & DUTY CHARGES
Orders outside of Australia may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Panamuna Project is not responsible for any additional charges, as Customs & Duty charges are controlled by the local government at the destination of import. Before shopping online with Panamuna, we ask for you to be aware of any additional importation fees your local customs office may charge before placing your order. We cannot class your international orders as 'gifts' to bypass or reduce any customs fees. For further information, we recommend contacting your local customs office.
